Chrome Extension Terms of Service

Cross Keyboard Chrome Extension Terms of Service

Please read the following Terms of Service (hereinafter referred to as "these Terms") carefully before using this Extension. By downloading, installing, logging in, or otherwise using this Extension, you acknowledge that you have read, understood, and agreed to accept all the contents of these Terms.

Service Content
This Extension provides users with the following features and services:
- Web page text translation: Provides real-time text translation on supported websites
- Smart reply suggestions: Generates intelligent reply suggestions based on context
- Scenario-based conversation assistant: Provides professional conversation suggestions for sales, customer service, social media, and other scenarios
- Immersive translation: Provides immersive bilingual translation experience on web pages
- Quick phrases: Provides common phrase templates and quick input
- Account and settings synchronization: Syncs user settings and preferences across devices

We reserve the right to change, interrupt, or discontinue some features at any time, but will announce in advance when appropriate.

Account and Registration
If you choose to register an account, please ensure that the information you provide is true, accurate, and updated promptly. You are solely responsible for account security (including passwords); if you discover unauthorized use, you should notify us immediately.
If your account is stolen or other losses occur due to your improper safekeeping, we do not assume direct or indirect liability arising therefrom, but will provide assistance within our capabilities.
You may not transfer, sell, or otherwise provide your account to third parties for use.
Paid Services and Subscriptions
Some features may be paid items or subscription services, with prices and billing rules as displayed in the Extension or on the official website.
Paid services may be provided through the following channels:
- Chrome Web Store in-app purchases (if applicable)
- Direct purchase on the official website
- Other payment channels authorized by us
Regarding refunds and disputes:
- For purchases made through Chrome Web Store, please refer to Google's refund policy
- For purchases made through other channels, please contact support@crosskeyboard.com for assistance
- All refund requests will be processed according to actual circumstances and relevant policies
User Conduct and Content
When using this Extension, you shall not:
- Use the service to publish or disseminate illegal, obscene, defamatory, infringing, harassing, or other inappropriate content
- Engage in any behavior that infringes on the legitimate rights of others
- Interfere with or disrupt the normal operation of this service
- Attempt to crack, reverse engineer, or bypass the security measures of this Extension
- Use this Extension for any illegal or unauthorized purposes
If third parties claim rights or damages due to information uploaded or disseminated by users, users shall bear the relevant responsibilities themselves; we reserve the right to take technical or legal measures against violating content (including but not limited to deletion, blocking, or disconnection of service).
We have the right to monitor service usage to prevent abuse and ensure service security.
Intellectual Property
This Extension and all its contents (including but not limited to interfaces, graphics, code, copy, trademarks) are protected by copyright, trademark, and other laws.
Without written authorization from the rights holder, no individual or organization may copy, disseminate, or use for commercial purposes in any form.
This Extension may contain third-party open-source software, the use of which is subject to their respective license agreements.
Privacy and Data
The collection and processing of your personal information during the use of this service shall comply with our "Privacy Policy," which together with these Terms constitutes the rights and obligations relationship between you and us. Please be sure to read and understand the content of the Privacy Policy.
You understand and agree that to provide translation and smart reply services, the text content you input needs to be transmitted to our servers for processing.
We promise not to use your data for purposes unrelated to the core functionality of the product, nor will we sell your personal information.
Third-Party Services
This Extension may operate on specific third-party websites (such as Gmail, WhatsApp, Facebook, etc.), and these websites' terms of service and privacy policies are independent of these Terms.
We are not responsible for the content, services, or privacy practices of third-party websites.
When using this Extension to access third-party websites, you should comply with those websites' terms and policies.
Disclaimer and Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for direct or indirect losses caused by the use or inability to use this Extension or services, including but not limited to:
- Data loss or corruption
- Business interruption or loss of profits
- Any consequences arising from inaccurate translation or reply suggestions
- Function failures due to changes in third-party websites
The translation and smart reply suggestions provided by this Extension are for reference only and do not constitute any form of professional advice or guarantee.
If otherwise mandatorily provided by law, these Terms do not affect the application of statutory rights.
Service Changes, Interruption, and Termination
We may temporarily interrupt services due to maintenance, upgrades, or other reasons. We are not liable for service interruptions caused by force majeure or third-party reasons.
If users seriously violate these Terms, we reserve the right to suspend or terminate their usage rights.
We reserve the right to modify, suspend, or terminate this Extension or any part thereof at any time, but will try to notify users in advance.
Chrome Web Store Related
This Extension is distributed through Chrome Web Store, and your use of this Extension is also subject to Google Chrome Web Store's Terms of Service.
The installation, update, and uninstallation of this Extension follow Chrome Web Store's standard procedures.
For Extension reviews and feedback, please provide them through Chrome Web Store or our official channels.
Applicable Law and Dispute Resolution
The arrangements in this clause regarding applicable law and dispute resolution are intended to balance compliance needs for us (located in mainland China) and for overseas users. The specific rules are as follows:
If you are a user within the People's Republic of China, the interpretation and application of these Terms shall be governed by the laws of the People's Republic of China.
If you are a user outside the People's Republic of China, these Terms do not deprive you of any rights you may have under mandatory local consumer protection laws. Without violating mandatory local laws, both parties shall first attempt to resolve disputes through friendly negotiation; if negotiation fails, unless otherwise mandatorily required by the laws of your region, you agree to submit disputes to the Singapore International Arbitration Centre (SIAC) for arbitration in English in accordance with its arbitration rules, with Singapore as the seat of arbitration.
For individual small claims not suitable for arbitration, you may still bring proceedings in a court with jurisdiction in your place of residence, and these Terms do not limit your exercise of that right.

This clause also does not affect the priority protection of users under any applicable mandatory legal provisions (such as consumer protection laws).

Other Terms
Severability: If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain binding.
Entire Agreement: These Terms and the Privacy Policy constitute the entire agreement between you and us regarding the use of this Extension.
Terms Revision: We may revise these Terms at any time. The revised terms will be published on this Extension or official website with the effective date indicated, and continued use constitutes acceptance of the revision.
Contact: For electronic versions or further explanation, please contact support@crosskeyboard.com.
Language Version: If there is any conflict between the Chinese and English versions of these Terms, the Chinese version shall prevail.

Thank you for using Cross Keyboard Chrome Extension!